Distribution Center Operations Supervisor

Job Description:

At Kohl's, the primary goals are customer loyalty, a superior in-store encounter, and a pleasant shopping vibe. These aims are accomplished through comprehensive operations management.

Our commitment to excellence goes beyond just our customers. We strive to create an environment where our team members are inspired to grow and succeed, celebrating each other's wins and supporting each other through challenges.

About the RoleIn this role you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.

Key Accountabilities:

• The Shop C3 Program is your key to achieving success in Sales, Hospitality, Operations, People and Conversion.
• Part of a key holder's role is to supervise and manage the activities of other employees, ensuring that they are properly trained in opening and closing procedures to ensure the safety of the store
• Drive sales
• Create an atmosphere that promotes purchasing behavior and inspires customers to add more items to their shopping cart
• A sales floor restocked with merchandise provides certainty for a pleasant shopping experience
• Use customer feedback as a tool to identify areas that need to improve. Make necessary changes consistently to provide the optimal shopping experience
• From greeting guests with a warm smile to offering personalized recommendations and anticipating their preferences, building an authentic hospitality experience requires a commitment to exceptional service
• Help in various retail processes, ranging from sales floor, fitting room, point of sale, and operations tasks, as requested
• Provide training to associates on how to handle the Omni and Freight flow processes efficiently to maximize productivity
• Making sure every customer feels appreciated, respected, and incentivized is important.
• Provide Excellent Customer Service
• Offer omni channel resources to provide customers with a smooth and effortless experience
• The smooth execution of BOPUS, BOSS, MLS, and SFS is a testament to the effectiveness of our operational processes
• Determines how associates are doing their work and offers guidance, working in tandem with Assistant Store Manager/Store Manager
• You can also encourage customers to sign up for Kohl's Card, which offers additional exclusive benefits
• Processes requests and initiates procedures for Kohl's Card applications to be opened and activated
• Be attentive and listen carefully to the customer's needs, concerns, and feedback to show that you value their input and are committed to helping them
• Show recognition and aid our customers' needs by executing our organization's initiatives
• Paying attention to all the details and handling transactions accurately while engaging customers professionally is a winning formula for success
• Operational metrics can also be used to monitor compliance with legal and regulatory requirements. For example, a company might track its environmental performance to ensure that it is meeting legal requirements around pollution and waste management
• Cordial and responsive in handling questions and demands
• Introduce, educate, and expand the knowledge of our employees

The tasks listed below are critical for an associate to execute, and they may also be responsible for other duties. The company reserves the right to revise this job description at any time.

• Expertise to undertake the critical assignments
• Being capable of maintaining a regular and prompt attendance as required by the organization.
• Observing the dress code protocol is a fundamental part of maintaining a cohesive team dynamic.
• Demonstrating a capability to comprehend and comply with all company regulations, policies, directives, and protocols.
• Skill in comprehending and promptly acting on directives communicated by higher-ups and colleagues.
• Collaborative work demands individuals who can interact with their teammates positively, establish rapport, and communicate clearly.
• Competently handling a broad range of duties in a speedy setting and achieving targets within set deadlines.
• Potential to successfully achieve the educational objectives outlined in the company's training programs.
• Primary knowledge in numeracy and literacy, legible handwriting, and introductory competency in operating a computer.
• Competency in using and communicating through diverse frequency tools, scanning devices, and other specialized tech tools based on given guidance.
• The position you are applying for demands flexible working hours, meaning you must be able to work during the day, at night, and on weekends.
• Abide by the Physical Requirements stated when executing your work.

Physical Requirements:

• It is essential that applicants can lift up to 50 pounds frequently, and in situations where objects are heavier, be able to utilize the help of others to lift and move the item.
• Consistent need to perform several tasks that require climbing, squatting, stooping, kneeling, crouching, bending, twisting, reaching, lifting, grasping, pushing, and pulling.
• Being suited to stand and/or ambulate throughout a scheduled work shift (which must last for a minimum of 8 hours).
• The expertise in confirming data and inspecting items by visually locating them.
• The competence to utilize a face mask or epithelial covering and other personal protective equipment.
• Capacity to tolerate exposure to different weather conditions, humidity levels, and other external factors while executing different job functions such as curbside services and truck unloading.

Preferred Qualifications:

• It is a requirement for all participants to be of legal age, meaning at least 18 years or older
• Demonstrating proficiency in both oral and written communication, while possessing the capability to use these abilities to influence people positively.
• Innate yearning for exploration, desire to learn and uncover
• A dedicated effort to appreciate diversity and cultivate an inclusive workplace

The remuneration for this role starts at $18.10 per hour.